FAQ

ChangeMe

  • I have a very old keyboard that cannot be programmed with the latest ChangeMe.
First firmware that is fully supported in ChangeMe is version 03.02.00 and was introduced somewhere at the end of May 2002. 
All earlier versions of firmware are suggested to be programmed with MIDWIN 3.0.9. software. Its installation can be downloaded from our web page: 

Notes:
MIDWIN works on Windows 2000, NT and 98 operating systems. Windows 7, Vista and XP are not supported.
Firmware version 03.00.18 (released end of February 2001) also works with ChangeMe, but since its correct behaviour is dependant also on operating system it is suggested to use MIDWIN 3.0.9. All earlier versions of firmware MUST be programmed using MIDWIN and cannot be programmed on Windows 7, Vista or XP.
  • Load content from keyboard menu is disabled
The Load content from keyboard menu can be enabled by pressing Control+Backspace keys in main ChangeMe window. 
Please note: The latest keyboards support some additional features that cannot be loaded from keyboard. The Load content is not supported for those keyboards. That is the reason why the menu is disabled.
  • Where can I found more information how to set my configuration?
Please check the ChangeMe Help file (Help > ChangeMe Help). In the Programming section you can find information what can be set according to the module functionality. 
It can be downloaded in a PDF format as ChangeMe User's manual here.
  • Does ChangeMe work on Windows 7 machine?
ChangeMe works on Windows 7. It works on 32 and 64-bit version. Its installation can be downloaded here.
  • Does ChangeMe work on 64-bit edition of Windows?
ChangeMe works on 64-bit edition of Windows 7. Its installation can be downloaded here.
  • How do I know whether my OS is 64-bit?
On Windows 7:
- Click on the "Start" button (the button with the Windows logo), then click on the 'Control Panel' menu option
- In the 'Control Panel' window, click "System and Maintenance" and then click "System"
- Under the 'System' section, view the "System type". If your OS is 64-bit, it will be "64-bit Operating System".

On Windows Vista:
- Click on the "Start" button (the button with the Windows logo), then click on the 'Control Panel' menu option
- In the 'Control Panel' window, click "System and Security" and then click "System"
- Under the 'System' section, view the "System type". If your OS is 64-bit, it will be "64-bit Operating System".

On Windows XP:
- Click on the "Start" button (the button with the Windows logo), then click on the 'Control Panel' menu option
- In the Control Panel window, double-click "System".
- On the General tab, view the "System type".

Installation

  • Unattended ChangeMe deployment
To perform a silent installation, you need an InstallShield "answer file", customarily named setup.iss. You have to create one using the graphical installer itself.
Here is how it works. Run the installer with the /r ("record") switch. Proceed through the dialogs and complete the installation. This will create a setup.iss file and place it in the C:\WINDOWS directory. This file will include all of your responses to the InstallShield dialogs, allowing you to perform unattended installations as if you were giving the same answers again. Simply copy the setup.iss file to the same directory where the installer executable is.
Once you have a setup.iss file in the same directory as the installer executable, run the installer with the /s ("silent") option. This will perform an unattended installation.

Connection

  • ChangeMe does not recognize my PS/2 keyboard connected to a laptop.
A laptop has internal keyboard, which is connected to a PS/2 port. It is has another PS/2 connector, where an external keyboard can be connected. Those 2 keyboards/ports are connected in parallel. So when the ChangeMe software sends a command to our keyboard, also the internal keyboard gets this command and it replies with "command unknown", because we use some non standard PS/2 commands in order to program our keyboards. ChangeMe cannot communicate with our keyboard, because the communication is interrupted by the internal keyboard. 
The keyboard should be programmed on a desktop computer using ChangeMe and then it can be used on every computer including a laptop.
  • I am using a KVM switch.
There could be some issue programming a keyboard through a KVM switch. Some non standard commands are used to communicate over PS/2 and those commands are not correctly transferred by KVM switch.

It is advised to program a keyboard on computer where it is connected directly to a PS/2 port of computer and then it can be used through a KVM switch.
  • I am using a PS/2 to USB (USB to PS/2) adapter/converter.
The keyboard should be connected to the PS/2 port of your computer without any adapter in order to be able to communicate with ChangeMe. That is because we use some non standard commands to communicate with the keyboard through PS/2 and they are not converted correctly by PS/2 to USB converter. 
Programming PS/2 content can be done via the RS232 interface, if present, or at another computer (with PS/2 port AND 32-bit Windows). Once programmed, PS/2 keyboards can be used with an adapter without problem.
  • The keyboard does not work
Go through our troubleshooter. It will help you to find out what can be wrong.

Additional Support

  • How can I check firmware version of my keyboard?
- Run ChangeMe. The connected configuration will be shown on the screen.
- Select Keyboard > Info from main menu in ChangeMe. You will see firmware version of controller and all connected modules.
  • Where can I get additional support?
If you still have a question, you can send it to support@tipro.si


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